Domino Printing Sciences (Domino) has launched a new augmented reality (AR) tool called SafeGuard AR to provide real-time, remote visual support for customers around the world. The new application promises to strengthen Domino’s service capabilities.
“Uptime and overall equipment efficiency are of the utmost importance to our customers – when unplanned downtime is due to coding and marking equipment, it can be both costly and frustrating for them,” says Eddie Storan, head of Global Service at Domino. “As coding typically sits toward the end of the production line, a faulty system can have a huge impact through wasted stock and rework, with the added commercial and brand risk of product recalls and punitive fines.”
With SafeGuard AR, Domino experts can work with their customers, OEM partners or even Domino service engineers to manage complex installations, check line performance, and identify and fix problems with machinery as and when they arise.
Collaborating with customers in this way allows service engineers to gain a better understanding of a problem than afforded by traditional phone support. When possible, a customer can be guided to safely implement a fix themselves, or, in cases necessitating a site visit, an engineer can be dispatched with a thorough understanding of the issue and equipped with all necessary materials to rectify the problem. In this way, SafeGuard AR helps to increase first-time fix rate, and decrease case resolution time.
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