Mississauga-based K-North Inc., a Canadian sales and distribution agent for press maker Komori, has introduced a new service system called REMOTE-ACCESS, which is designed to reduce machine downtime for its customers.
REMOTE-ACCESS is a tool that enables K-North technicians to remotely diagnose equipment installed at a Komori user’s facility via the Internet. The technology allows for 24/7 online connectivity between the press equipment and the K-North Service Team.
K-North points out that the new service is of particular importance in Canada with its varied time zones. The initiative is being led by Peter Boyle, Manager of National Service for K-North.
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