Kongsberg Precision Cutting Systems unveils a new online store to boost the speed and ease of ordering replacement consumables.
“One of our key objectives is to achieve best-in-class performance for our customer service,” said Stuart Fox, president and CEO of Kongsberg PCS. “Since launching as a standalone business we have been working hard to ensure we have the best people, processes and programs in place to help us achieve that goal. I am delighted to say that we have now launched our new online sales platform to help keep businesses moving with a service that is faster, better and easier to use.”
The new cloud-based consumables platform, store.kongsbergsystems.com, is powered by Salesforce B2B. “The system also addresses one of our most common customer requests, enabling multiple account groups to be managed by a single purchaser,” said Fox. “There’s also demo videos, advice guides and additional functionality to enable one-click re-ordering, as well as simplified access to a customer’s order history and information on their installed products.”
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