November 16, 2018 By PrintAction Staff
Harris & Bruno International has announced Remote Support is now a standard feature on every ExcelCoat offline/inline coater for UV & AQ.
“This new option allows us to access a customer’s machine in real time to help diagnose problems quickly and efficiently, minimizing down-time and getting customers back into production quicker,” explains H&B Global Service Manager Doug Corbett. “We are very excited to be adding a Remote Support option to help enhance our customer service capabilities.”
Remote Support for sheetfed or web ExcelCoats includes a web cam for troubleshooting coating application or mechanical issues, and Wi-Fi access for remote electrical diagnostics. Remote Support retrofits are available for prior installs.
The company says H&B Remote Support became standard due to the increase of large, integrated printers utilizing ExcelCoats across multiple shifts.
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