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Ricoh integrates ProcessDirector and Supervisor systems

Ricoh USA integrates Ricoh Supervisor and Ricoh ProcessDirector to empower clients with advanced data analytics. This integration enables visibility down to the document level, including production volume as well as printer and inserter operator activities. With it, clients can identify trends, detect production bottlenecks and gain actionable insights to help produce consistent output accurately and efficiently.

Connecting Ricoh ProcessDirector and Ricoh Supervisor empowers clients to use historical data to generate trend reports for capacity planning, production optimization and operator productivity. With this integration, these previously separate tools unite to bring actionable and measurable improvements to operational workflows that can impact business growth and customer satisfaction.

Ricoh ProcessDirector is a vendor-agnostic workflow automation solution designed to capture, transform, and manage data and processes. Ricoh Supervisor provides operational data visualization to help print organizations assess equipment utilization and performance, eliminate manual data collection and understand throughput to plan for peak capacity and business growth. Offered exclusively through a Software as-a-Service (SaaS) model, Ricoh Supervisor leverages Internet of Things (IoT) technologies to provide the organization-wide data visibility needed to drive strategic decisions and investments, eliminating the need for large, upfront IT investments and long-term contracts.

“Today, information brings more intelligence for more areas of business than ever before. Organizations that unlock the power of that information will better serve their customers and grow their business at the same time,” said Chris Reid, vice-president, deputy GM, Digital Services Business Center, Ricoh. “The integration of ProcessDirector and Ricoh Supervisor uniquely transforms data insights accurately, securely and efficiently to empower decision makers to confidently make the crucial, informed decisions they need to stay ahead of the competition.”