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Ricoh wins two 2021 Frank Awards


November 12, 2021
By PrintAction Staff

Ricoh USA wins awards in two categories as part of the Cannata Report’s 2021 Frank Awards: Best Production Print Manufacturer and Best Technical Service Provider.

These awards are based on dealers voting on their top manufacturers in the Cannata Report’s 36th Annual Survey. Voting recognized achievements in 2020, and votes were placed throughout the first half of 2021. With these latest wins, Ricoh remains the most awarded company in Frank Awards history.

The Cannata Report’s annual survey invites dealers to select which partner they think offers the best products, services and strategies. This year’s survey had the greatest number of responses in its history.

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“During our 2018 visit to Ricoh Company in Japan, senior management shared with us that globally the company would be making a ¥100-billion investment in production print – and another¥100-billion investment in IT services, software and improvement of Ricoh’s core product line. Those investments are beginning to pay off here in the US,” said CJ Cannata, president and CEO of the Cannata Report. “Exemplified in part by Ricoh USA’s Frank Award wins for Best Production Print as well as Best Technical Service, they are also further underscored by the Frank Award win for DocuWare, which dealers have increasingly embraced since its acquisition. Overall, Ricoh USA’s position in the dealer channel is gaining strength and we see that in the data collected from our annual dealer survey in recent years through 2021.”

“As digital transformations change the business environment and the way we communicate and collaborate with one another, the dealers’ role is evolving, too. We are honoured to help them on their journey and provide the tools they need for success today and in the future,” said Jim Coriddi, vice-president, Dealer Division, Ricoh USA. “It’s an honour to be recognized directly by dealers themselves. At the end of the day, dealer success is our success; we’re a team. We value our dealer partnerships, and supporting their efforts is and will continue to be a top business priority.”