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Steve Daily joins Domino’s Service and Support team

Domino continues to grow its digital printing workforce with the appointment of Steve Daily as Technical Support Manager, Digital Printing North America. His responsibilities include managing the Help Desk/Phone Support, Escalation, and Training departments.

Daily has an “extensive background” in the printing industry and comes to Domino from Colordyne, where he spent the past seven years as Product Manager responsible for product design, technical support and training. Previous to that, he was a Principal Engineer at QuadTech where he was involved with design and analysis of technology solutions associated with color control and process optimization. His resume also includes 14 years at R.R. Donnelley as Project Manager in R&D on the implementation of manufacturing technologies and innovations for reducing costs, improving efficiencies and enhancing quality.

He holds a number of patents for print imaging and control solutions, has a Six Sigma green belt, and has a Computer Science degree from Benedictine University, Lisle.

“We continue to enhance and develop the support organization to better serve our growing customer base and improve the customer experience,” Mark Meyer, Technical Director for Domino Digital Printing North America, says. “As part of this, we are emphasizing the focus of our internal support team to provide superior technical help to customers; the help desk, escalation, and training departments will report to Steve. His technical expertise, along with his process skills, will enable him to really help move us to the next level.”

Daily’s appointment allows Service Manager Tom Grencik to focus on the customer-base, managing field service, and providing rapid break-fix response to Domino customers.

Domino is a manufacturer and distributor of digital printing and product identification solutions. Celebrating its 41st year in business, Domino is a global organization with world headquarters in the U.K., and North America headquarters in Gurnee, Ill. Domino has 25 subsidiaries, representation in over 120 countries, and over 2,800 employees worldwide.