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Sun Chemical adds to online troubleshooting guide


January 4, 2021
By PrintAction Staff

Sun Chemical has further added to its online troubleshooting guide, which can be found at http://inktsa.sunchemical.com, by adding potential solutions to common pressroom challenges in coldset and metal package printing processes.

Created to help customers resolve common technical difficulties that can come up during a press run, the guide already offered solutions to help customers solve challenges with flexographic, sheetfed, paper packaging, gravure, heatset and/or energy curable printing processes.

After identifying the printing process, the troubleshooting guide uses both photos and defect terms (dot gain, pinholes, feathering, comets, etc.) to help the press worker identify which technical problem they are facing in the pressroom. They can either read the solution provided to resolve their particular challenge using their smartphone or can use a print function tool for a clean review of the problems/solutions on paper.

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The troubleshooting guide is also available in Italian, Spanish and Turkish, and can easily be accessed from Sun Chemical’s Ink + Pressroom section of its website.

“Our customers need to keep their pressrooms running smoothly and limit downtime, and this online and mobile-friendly solution can help them resolve common problems they see on press,” said Heather Buchholz, manager of Global Marketing Inks and Global Communications, Sun Chemical. “We’re excited to provide our customers with a useful tool that helps them troubleshoot issues for most printing processes, now including metal packaging and coldset printing.”